Refund policy

Return & Refund Policy

At SUNGUARD UMBRELLAS LLC, customer satisfaction is important to us. We strive to provide high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Window

Customers may request a return within 30 calendar days from the date the order was delivered.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in the original packaging whenever possible.
Proof of purchase or order confirmation may be required.

Returns that do not meet these conditions may not qualify for a refund.

How to Start a Return

To initiate a return request, please contact our customer support team with your order information.

Contact Information

Phone: +1 (307) 443-5461
Email: support@sunguardumbrella.com

Please include:

Your order number
The reason for the return
Photos of the item if damaged or defective

Once your request is reviewed, we will provide return instructions and, when applicable, a Return Authorization (RA) number.

Please do not send items back without contacting us first.

Oversized Product Return Information

Many of our oversized pillows and comfort products are shipped using vacuum-compressed packaging for safe transportation and easier handling.

After expansion, these items may be difficult to compress and repackage.

Important Return Notice

For returns related to:

Change of mind
Incorrect color selection
Preference issues
Buyer’s remorse

the customer may be responsible for:

Return shipping costs
Appropriate repackaging materials or shipping boxes

We strongly recommend keeping the original shipping box and packaging materials until you are fully satisfied with your purchase.

Damaged, Defective, or Incorrect Items

If your item arrives:

Damaged
Defective
Incomplete
Incorrect

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Clear photos of the item
Photos of the shipping box and packaging
Your order number

For verified issues caused by damage or manufacturing defects, SUNGUARD UMBRELLAS LLC may offer:

A replacement product
A prepaid return shipping label
A refund when appropriate

at no additional cost to the customer.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

Refunds are issued to the original payment method used during checkout.
Most refunds are processed within 5–7 business days depending on your payment provider or financial institution.

Please note that processing times may vary depending on your bank or card issuer.

Non-Refundable Charges

The following may be non-refundable:

Original shipping charges
Expedited shipping fees
Return shipping costs for non-defective returns

If a return is not related to a product defect or shipping error, applicable shipping and handling costs may be deducted from the final refund amount.

Return Eligibility Limitations

We reserve the right to refuse returns or refunds if:

The item shows signs of use or damage caused after delivery
The return request falls outside the return window
The product is returned without authorization when required
The returned item does not match the original order

Business Information

SUNGUARD UMBRELLA is a trading name of SUNGUARD UMBRELLAS LLC .
All transactions on this website are processed by SUNGUARD UMBRELLAS LLC .

Business Address

5830 E 2ND St, Ste 7000 35997
Casper, WY 82609
United States

Customer Support